Refund & Cancellation Policy

Effective Date:

At Kinetic Age ("we," "our," or "us"), we strive to deliver high-quality fitness, wellness, and physiotherapy services. This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds are handled for our sessions, plans, and subscriptions. By purchasing any of our services, you agree to the terms outlined below.

1. Session Cancellation & Rescheduling

We understand that plans can change. To cancel or reschedule a booked session:

  • ✔ Cancellations or rescheduling requested at least 24 hours before the scheduled session will be accommodated at no additional charge
  • ✔ Cancellations made less than 24 hours before the session may be treated as a completed session and deducted from your plan
  • ✔ If our trainer or physiotherapist is unable to attend a confirmed session, it will be rescheduled at no cost to you

2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • A paid service was not delivered due to reasons attributable to Kinetic Age
  • A duplicate or erroneous payment was made for the same service
  • A request is made before any sessions of a purchased plan have been availed, subject to the deductions noted below

3. Non-Refundable Items

The following are generally not eligible for a refund:

  • 🔹 Sessions that have already been completed or availed
  • 🔹 Digital subscriptions and content once access has been activated
  • 🔹 Promotional, discounted, or complimentary sessions and plans
  • 🔹 No-shows or cancellations made without adequate notice

4. Partially Used Plans

For multi-session plans or packages where some sessions have already been availed, any eligible refund will be calculated on a pro-rata basis. The value of sessions already used will be charged at the standard single-session rate, and any applicable discounts on the original plan may be adjusted before the refund is processed.

5. How to Request a Refund

To request a refund or cancellation, please contact us at [email protected] with the following details:

  • ✅ Your registered name and contact number
  • ✅ The service, plan, or subscription in question
  • ✅ The payment reference or transaction details
  • ✅ The reason for your refund or cancellation request

6. Refund Processing Time

Approved refunds will be processed to the original payment method within 7–10 business days. The exact time for the amount to reflect in your account may vary depending on your bank or payment provider.

7. Changes to This Policy

We may update this Refund & Cancellation Policy periodically. Any changes will be posted on this page with the revised effective date. Continued use of our services after modifications constitutes your acceptance of the updated policy.

8. Contact Us

For any questions about cancellations or refunds, please contact us at:

  • 📧 Email: [email protected]
  • 📍 Address: Kinetic Age HQ, Share Space, 88, Borewell Rd, Palm Meadows, Dodsworth Layout, Whitefield, Bengaluru, Karnataka 560066

By purchasing our services, you agree to this Refund & Cancellation Policy.